Frequently Asked Questions
Everything you need to know about your Luvme Hair journey.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping may take 5-10 business days depending on your location.
Can I dye or bleach my Luvme Hair wig?
Yes, our wigs are made from 100% human hair and can be dyed or bleached. We recommend consulting a professional stylist or performing a strand test first to maintain the hair's integrity.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with the lace uncut. Please contact our support team to initiate a return or exchange process.
How do I choose the correct cap size?
Most of our wigs come in a standard medium size that fits 95% of customers. Our wigs also feature adjustable straps and combs for a secure, customized fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay, Klarna, and Zip to make your purchase more convenient.
How should I maintain my human hair wig?
To prolong the life of your wig, wash it with sulfate-free shampoo, use a deep conditioner weekly, and minimize the use of high-heat styling tools.